Returns Policy

Returns
We want to make sure you are 100% happy with your order.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@polyfast.co.uk.

Exchanges (if applicable)
We only replace items free of charge if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@polyfast.co.uk and send your item to: Polyfast, 61b Cwmamman Road, Glanamman, Ammanford, SA18 1DJ, United Kingdom.

Shipping
To return your product, you should mail your product to: Polyfast, 61b Cwmamman Road, Glanamman, Ammanford, SA18 1DJ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.